A few helpful answers.

Check the garment measurements on each product page. Measurements are in centimeters and are specific to that style. Compare them with a sweater you already wear; fitted, regular, relaxed, cropped and longline cuts have different proportions.

We ship to all 50 US states and Washington, DC. US overseas territories and APO/FPO military addresses are not supported.

Standard shipping is free on all eligible orders. There is no expedited option.

Handling is estimated at 1–2 business days, followed by 3–4 business days in transit after dispatch: an estimated total of 4–6 business days. Orders after 7:00 PM fixed GMT−06:00, on weekends or US federal holidays begin their processing window on the next business day. Estimates are not delivery guarantees.

Request a return within 30 calendar days of receiving it. Ordinary returns must be unused, unworn, unwashed, in original condition and packaging, with original tags attached. Contact [email protected] with your order number and reason before shipping a return.

We cover return shipping for company errors, damaged items and defects. You cover it for a change of mind. There is no restocking fee. Ordinary return conditions do not prevent help for damaged, defective or incorrect items.

Approved refunds are returned automatically to the original payment account within 10 calendar days. Payment-provider posting time may affect when the credit appears.

Use the care instructions on the product page. Cotton blends, wool blends and brushed knits need different care. Dry sweaters flat and avoid high heat.

Review the total and payment method at checkout. Refer to the payment result and order acceptance communication for the status of your purchase. Contact support if you are unsure whether a payment or order has completed.

Use our Contact page or email [email protected]. Include your order number if your question relates to an order.